Help, reports & complaints
One clear route for support, privacy, content reports and appeals.
Contact Oveloworld Ltd
Email hello@oveloworld.com, or write to Oveloworld Ltd, company number 17523254, registered in England and Wales. Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Please mark the subject Support, Privacy request, Privacy complaint, Content report, Listing correction or Appeal, as appropriate. You can report concerns even if you do not have an account.
What to include
Give the relevant page/listing/entry identifier, a brief explanation, the outcome you are requesting and a contact email if you want a reply. For account requests, use your registered email where possible. Do not include passwords, payment credentials or unnecessary sensitive information. Do not send suspected illegal imagery or reproduce graphic material; identify its location instead.
Privacy requests and complaints
Requests to access, correct or erase personal information normally receive a response without undue delay and within one month, subject to applicable verification, clarification and extension rules. We will explain any extension, refusal or lawful retention exception.
We acknowledge privacy complaints within 30 days, investigate appropriately and communicate the outcome without undue delay. A complaint acknowledgement is separate from the deadline for a rights request. You can complain to the ICO and seek other available remedies.
Content reports, corrections and appeals
Tell us what you believe is unlawful, unsafe, inaccurate or unauthorised and why. We review the available information, may ask for clarification, take proportionate action and explain the outcome where possible. Urgent safeguarding or security concerns take priority. We may need to restrict access or preserve/report evidence before completing the review. Do not assume the inbox is monitored around the clock.
If you disagree with a content or account decision, reply with “Appeal” and explain why. We reconsider the decision and communicate the result where lawful and safe. Reporting a concern in good faith does not itself justify restricting your account. A court or regulator can remain an available route; this process does not remove your rights.
Independent providers and emergencies
Raise booking, price, cancellation or service complaints with the provider you contracted with. Tell us about inaccurate listings so we can review our information. Oveloworld does not book, operate or finance those services and does not provide emergency monitoring. Contact the appropriate local emergency service if someone is in immediate danger.